Free shipping on US orders over $50.

Shipping Policy

Thank you for visiting and shopping at www.vottasocks.com. Following are the terms and conditions that constitute our Shipping Policy.

 

SHIPPING PROCESSING TIME

Processing time for orders shipping with ground shipping is 1-3 business days. Orders placed with expedited shipping options and international orders will be shipped same-day or the next business day if placed after 12:00 pm PST.  Orders are not shipped or delivered on weekends or holidays.

Once an order has been submitted, a confirmation email will be sent to the email address provided with your order. To cancel an order, please immediately reply to the confirmation or email VOTTA at info@vottasocks.com. We cannot guarantee that cancellation will be possible. 

Once an order has been submitted, its contents cannot be modified. Please be sure to input the correct address, email, payment method, and item selections. We cannot change the colors, styles or sizes of your selections once the order has been confirmed.

After your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.

 Regular VOTTA order fulfillment hours are Mon to Fri, 7am to 5pm. We ship from our distribution center in Artesia, CA. Any orders placed on the weekend or during holidays will begin processing on the next following business day (excluding holidays).

 If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

FULFILLMENT

If an order cannot be fulfilled, the order will be cancelled within 1 - 4 business days and the payment authorization will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional time for the funds to return to your account depending on your bank’s policies.

If one or more items in an order are found to be out of stock, VOTTA will proceed with shipping the remaining items and adjust the order subtotal to reflect these changes. The customer will be notified within the shipment email sent out after the order has left our facility. At this time, we are unable to make substitutions for out of stock items.

 

SHIPPING TIMES

DOMESTIC:

We ship from our headquarters in California on business days, Monday-Friday, 7am to 5pm. We do not ship on holidays.

Orders placed after 12:00 pm, PST will begin processing the following business day.

INTERNATIONAL:

Orders placed after 12:00 pm, PST will begin processing the following business day.

  • For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.
  • Packages may take 7-10 business days (or more depending on customs) to reach their final destination. For all deliveries outside of the US, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.

*All ship times listed are estimates and can vary based on when your package leaves our warehouse.  You may receive your package faster or slower than the averages shown below.

Shipping from U.S.
Domestic Shipment Method Estimated Delivery Date
USPS First Class Package 3-8 business days in the contiguous U.S. Delivery Monday-Saturday. It may take additional time for packages to ship outside of the contiguous U.S.
*Shipping option only available for purchases of 3 socks or less.
USPS Priority Mail 3-8 business days in the contiguous U.S. Delivery Monday-Saturday. It may take additional time for packages to ship outside of the contiguous U.S.
UPS Next Day Air 1 business day in the contiguous U.S. Delivery Monday-Saturday
International Shipment Method Estimated Delivery Date
UPS Standard 5-11 business days
UPS Worldwide Express 3-6 business days

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

* Delivery delays can occasionally occur.

 

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

www.vottasocks.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

SHIPMENT CONFIRMATION AND ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

When your order leaves our warehouse, you will receive a shipping confirmation email that includes a tracking number with USPS or UPS. Click the tracking number for an update on our site.  

 

CUSTOMS, DUTIES AND TAXES

www.vottasocks.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

DAMAGES

www.vottasocks.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

If you feel you received a damaged or defective item from VOTTA, please contact our team at info@vottasocks.com and provide any pictures and information regarding the damaged item.  We are not able to accept damaged or defective goods until a claim has been submitted.

Further instructions will be provided after we have received your claim details. Replacements for damaged or defective goods will be provided at the discretion of VOTTA.

Please save all packaging materials and damaged goods before filing a claim.